Our Offering and Approach

For the majority of our services we provide three different types of offering to our clients – Core, Core Plus and Premium.  The purpose of providing these different offerings is to give you the choice about what level of service and support you need and choice about the level of investment you wish to make.  The different offerings are summarised below.

Core Offering – This is our standard development intervention aimed at budget conscious L&D professionals, or buyers who require a standard, high quality, engaging and interactive training intervention delivered by experienced training consultants each with their own practical management experience which enables them to bring the training to life.    

Our Core Offering consists of our proven standard ‘off the shelf’ courses and materials that can be delivered quickly and effectively.

The key features of our Core Offering include:

  • Course materials amended to reflect your business.
  • Pre and post course questionnaires to assess learning evaluation.          
  • A post programme or course review. High quality, digitally printed workbooks.

Core Plus Offering – This is our ‘mid range’ offering, where we fully tailor the learning and development programme to meet the precise needs of your managers and business.

The key features of our Core Plus Offering include:

  • Up front diagnostic/consulting meetings with key staff to enable us to fully understand your business, culture, direction, and key challenges and design a programme to meet these needs and the development needs of the delegates.
  • Additional tailored learning materials such as business specific scenarios activities, and projects, 
  • Pre and post course questionnaires to assess learning evaluation.
  • A post programme or course review.

Premium Offering – This is our ‘high end’ offering, which is a complete end to end development service, including a comprehensive post programme follow up support to ensure delegates fully utilise their newly developed skills to deliver improved performance. 

The key features of our Premium Offering include:

  • Up front diagnostic/consulting meetings with key staff to enable us to fully understand your business, culture, direction, and key challenges and design a programme to meet these needs and the development needs of the delegates.
  • Following up with each delegate on the actions they committed to take 3 months after the course.
  • Emailing our periodic Management Tips direct to delegates inboxes.

Further Training Options

  1. Running a half day surgery on site where participants can discuss any issues they have in a confidential 1 to 1 meeting with the trainer. Typically we run the surgery 4-5 weeks following the course.  
     
  2. Action Learning and Group Coaching Session.  Action Learning involves a small group of people solving real problems whilst at the same time focusing on what they are learning and how they’re learning it; this benefits each delegate and the organisation as a whole.  
     
  3. We offer professional actors to add creativity, a different learning experience and help the delegates practice specific skills and scenarios.  The benefit of using actors to conduct real play scenarios is that it will give the delegates an opportunity to practice their newly acquired skills in a safe environment and gain valuable feedback on how they handled the particular situation.  

Additional added value interventions such as:

  • Development needs analysis with 360° feedback
  • 1 to 1 coaching support.

No matter which offer you choose, you can be assured that we will work in partnership with you to deliver the outcomes you need.

Our Offers
Covid 19 has certainly brought its own challenges but there are opportunities too. We specialise in face to face training that is engaging, integrated and business relevant. The majority of our courses can also be delivered virtually. We believe that good leaders recognise the importance of investing in their people especially during tough times so please look at our offers page to find out how we can support you.

Management Tip

Developing and Managing a Service Culture. The final two of the six principles of Developing and Managing a Service Culture are: 5. It must focus on the staff experience as well as customer experience 6. It is ongoing.