Understanding Our Emotional World at Work

Course Aims:

The overall purpose of the course is to help delegates understand their emotions in the workplace and how best to manage them to improve performance and well-being.

Course Objectives:

At the end of this course delegates will be able to:

  • Gain an understanding of the rational/emotional brain.
  • Identify triggers and origins of emotional reactions and responses.
  • Manage their own emotional responses in the workplace.


  • ½ day/In house
Our emotional world
  • Our emotional world and how it works?
  • The impact it has on us?
  • Its importance at work?
  • The difference between our emotional and rational brain

Our Triggers and Emotional Responses

  • What are our emotional triggers?
  • What defences do we create to manage our emotions?
  • The ABC model
Th Origins
  • What influences and creates our emotional responses
  • How can we change our emotional responses
Managing our Emotions
  • Managing our emotional responses at work
Action planning
  • Transferring learning to the workplace