Role of the Line Manager

Course Aims:

Our Role of the Line Manager course is designed to develop the delegates’ skills to manage other people.

Course Objectives:

At the end of this course delegates will be able to:

  • Understand what is expected from them as a Line Manager.
  • Influence and motivate others - whether they have line authority for them or not.
  • Recognise shortfalls in performance, confront poor performance and take action to raise standards of performance.
  • Understand the legal framework around employment – the basic do’s and don’ts.

Duration/Location:

  • 2 days/In house

Role of a Line Manager

  • What is the role of a Line Manager?
  • What the role is and is not
  • The manager's three imperatives

Fundamentals of Line Management

  • Personal power Vs positional power
  • Professional management behaviour
  • Leading by example
  • Customer supplier concept and leadership 
  • The role of management in change

Key principles of motivation 

  • Human drives
  • Intrinsic drives
  • Why carrot and stick doesn't motivate 
Influence with or without authority
  • Understanding matrix relationships
  • Fundamental Building Blocks of influence
  • What makes people say yes?
  • Influencing tactics
  • How to influence without authority

Fundamentals of

Employment law

  • Employment law and the Manager
  • Importance of understanding the basics

Setting standards

  • The importance of setting standards
  • How standards can be set
  • Setting motivational objectives and targets

Reviewing performance

  • Attitude Vs behaviour
  • Collecting evidence of performance
  • Reviewing performance and giving feedback
  • Having difficult conversations

Managing poor performance and problem behaviour

  • Understanding the difference between misconduct and gross misconduct
  • Preparing for a disciplinary review
  • Structuring and conducting the meeting
  • Tips for diffusing conflicts
Action planning
  • Transferring learning back to the workplace