Introduction to Management

Course Aims:

This course is aimed at those in their first managerial role, or anyone looking for a comprehensive overview of latest theory and practice in management. It will provide the delegates with practical tools and techniques.

Course Objectives:

At the end of this course delegates will be able to:

  • Use tried and tested techniques to get the best out of their team.
  • Use communication skills that work.
  • Give constructive feedback and tackle conduct issues.
  • Manage their time and delegate with confidence.
  • Use assertive techniques to deal with conflict and say “no” when required.

Duration/Location:

  • 2 days/In house

Roles and responsibilities

  • Why do managers manage?
  • Meet the expectations of your team
  • A manager’s key responsibilities

Leadership and communication

  • Improving communication upwards and downwards
  • The importance of regular meetings
  • Developing assertive behaviour

Management style and team dynamics

  • Use of the appropriate style of management depending on the team, task and individual
  • Building your team
  • Motivating others through delegation
  • Making delegation work and avoiding common pitfalls

Motivation and reward

  • Defining performance standards
  • Linking reward to results
  • Setting goals and SMART objectives
  • Competency frameworks
  • Coaching your team

Feedback and dealing with difficult situations

  • Structure for constructive feedback
  • Do’s and don’ts of feedback
  • Motivational and developmental feedback
  • Conduct and capability issues

Self management

  • Personal effectiveness
  • Time and stress management
  • Managing priorities

Action Planning

  • Transferring learning back to the workplace