Interpersonal Skills

Course Aims:

This course is designed to enable delegates to assess and develop their interpersonal skills, in order to improve the effectiveness of their relationships both inside and outside the organisation.

Course Objectives:

At the end of this course delegates will be able to:

  • Understand their interpersonal style.
  • Demonstrate greater self awareness.
  • Use new tools and techniques to improve their interpersonal effectiveness.


  • 1 day/In house

Personality type

  • What is type?
  • Myers Briggs Personality Type Indicator
  • Styles and Preferences

Being easy to do business with

  • A unique model
  • Syndicate activity
  • Delegates benchmark their effectiveness

Self-awareness and understanding

  • Individual style
  • Understanding characteristics

Communication styles

  • Disclosure v feedback
  • Assertiveness
  • Power and status

Personal styles

  • Formal v informal
  • Direct v indirect
  • Behaviour under pressure


  • Domain mapping
  • Quality and proximity
  • Improvement areas
  • Empathy and rapport

Personal development planning

  • Individual plans
  • Progress monitoring
  • SMART objectives
Action planning
  • Transferring learning back to the workplace