Great Performance Appraisals

Course Aims:

This course is designed to develop the delegate’s skills and confidence in planning and conducting effective appraisals.

Course Objectives:

At the end of this course delegates will be able to:

  • Recognise what to appraise and what not to appraise.
  • Set clear motivational objectives.
  • Review performance and give feedback confidently and effectively.
  • Deal with difficult behaviours and responses from appraisees.


  • 1 day/In house


  • Rights and responsibilities at work

  • What is appraisal?

  • What should be appraised?

Setting expectations

  • Mechanisms for setting expectations

  • Setting standards and expectations

  • Keys to success

Preparing for an appraisal

  • Why appraisals can be difficult

  • Creating the right environment

  • Preparation

Conducting the appraisal

  • Conducting the appraisal

  • Encouraging discussion

  • Giving feedback that sticks

  • Receiving feedback

Developing your staff

  • Role of development at work

  • Identifying learning needs and development interventions

How to handle difficult responses

  • Tips for handling difficult responses

Action planning

  • Transferring learning back to the workplace