Giving and Receiving Feedback

Course Aims:

This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates). During the course the delegates will be expected to give and receive feedback from each other.

Course Objectives:

At the end of this course, delegates will be able to:

  • Give feedback to others (boss, peers, and subordinates) in a proactive and effective way.
  • Receive feedback from others, judge its validity and make decisions about what to do with the feedback.
  • Use feedback skills to improve relationships.

Duration/Location:

  • 1 day/In house 

What is Feedback

  • The Johari Window
  • Role and purpose of feedback
  • Link to the business

Personal Experiences

  • Feedback that went well
  • Feedback that went badly
  • Examples of avoidance
  • Examples of giving feedback

Giving feedback – what to do

  • When to give it
  • When not to give it
  • A structure for giving feedback

Giving feedback – how to

do it

  • Listening and observation
  • Importance of body language
  • Communication style and using the right words

Receiving feedback

  • Encouraging feedback
  • Receiving feedback
  • Challenging inappropriate feedback

What to do when it goes wrong

  • Importance of Win – Win
  • Separating the person from the issue
  • Identifying criteria
  • Tips for managing disagreements and resolving conflicts

Feedback practise

  • Case studies and role plays

Action Planning

  • Transferring learning back to the workplace