Facilitation Skills

Course Aims:

This course is designed to equip delegates with the essential skills for facilitating meetings and teams.

Course Objectives:

At the end of this course delegates will be able to:

  • Understand the role of a facilitator.
  • Facilitate open discussion through listening, questioning and summarising skills.
  • Be confident in dealing with individual and group behaviour.
  • Deliver better outcomes from meetings.


  • 1 to 2 days/In house


  • What is facilitation and why is it important?
  • Expectations – role of a facilitator

Core facilitation skills

  • Posture and assertive communication
  • Questioning and summarising
  • Listening
  • Use of body language

Key facilitation tools

  • Identifying the problem
  • Generating ideas
  • Solving problems
  • Gaining consensus

Managing group behaviour

  • Setting expectations
  • Encouraging participation
  • Handling disagreements
  • Making proactive interventions
  • Dealing with difficult situations

Planning a meeting

  • Objectives, purpose and outcomes
  • Process
  • Agenda

Facilitation in action

  • Facilitation practice
Action Planning
  • Transferring learning back to the workplace