Facilitation Skills

Course Aims:

This course is designed to equip delegates with the essential skills for facilitating meetings and teams.

Course Objectives:

At the end of this course delegates will be able to:

Understand the role of a facilitator.
Facilitate open discussion through listening, questioning and summarising skills.
Be confident in dealing with individual and group behaviour.
Deliver better outcomes from meetings.

Duration/Location:

1 to 2 days/In house

Definitions	What is facilitation and why is it important? Expectations – role of a facilitator
Core facilitation skills	Posture and assertive communication Questioning and summarising Listening Use of body language
Key facilitation tools	Identifying the problem Generating ideas Solving problems Gaining consensus
Managing group behaviour	Setting expectations Encouraging participation Handling disagreements Making proactive interventions Dealing with difficult situations
Planning a meeting	Objectives, purpose and outcomes Process Agenda
Facilitation in action	Facilitation practice
Action Planning	Transferring learning back to the workplace

Developing People Insights