Course Aims:
This course is designed to equip delegates with the essential skills for facilitating meetings and teams.
Course Objectives:
At the end of this course delegates will be able to:
- Understand the role of a facilitator.
- Facilitate open discussion through listening, questioning and summarising skills.
- Be confident in dealing with individual and group behaviour.
- Deliver better outcomes from meetings.
Duration/Location:
Definitions
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- What is facilitation and why is it important?
- Expectations – role of a facilitator
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Core facilitation skills
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- Posture and assertive communication
- Questioning and summarising
- Listening
- Use of body language
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Key facilitation tools
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- Identifying the problem
- Generating ideas
- Solving problems
- Gaining consensus
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Managing group behaviour
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- Setting expectations
- Encouraging participation
- Handling disagreements
- Making proactive interventions
- Dealing with difficult situations
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Planning a meeting
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- Objectives, purpose and outcomes
- Process
- Agenda
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Facilitation in action
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Action Planning |
- Transferring learning back to the workplace
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