Emotional Intelligence

Course Aims:

This course is designed to help delegates to improve their levels of emotional intelligence and communicate more productively at work.

Course Objectives:

At the end of this course delegates will be able to:

  • Put into practice tools for improving emotional intelligence and handling challenging situations
  • Understand your triggers, behaviours and responses to others
  • Shift into a higher level of self-awareness and personal responsibility
  • Understand how to handle conflict and feedback with calm, gratitude and openness


  • 1 day/In house 
  • Emotional Intelligence: what it is and why it matters
  • Self-awareness: how do we develop it?
Self-Awareness - Identifying beliefs
  • Learn a simple, proven process for improving self-awareness
  • Understand how to identify your perceptions and beliefs about others at work
  • See what lies ‘below the surface’ of your reactions
Getting clear - questionning beliefs
  • Learn how to question your thoughts about yourself and others
  • Understand the fears that block assertiveness and honesty
  • Learn how to assert yourself more calmly: why assertion doesn’t equal aggression
Handling conflict and confidence
  • Interpretations: ‘What someone says vs ‘what you think they say’
  • Learning how to handle sensitive/difficult issues
  • Taking responsibility vs being a victim; which one do you choose?
  • Questions and techniques for handling and resolving conflict situations
Giving and receiving better feedback
  • Criticism: how can we befriend it?
  • Receiving feedback: how to take it
  • Giving feedback: how to give helpful, useable feedback
Further learning
  • Exploring resources and support to continue your journey to greater self-awareness
Action planning 
  • Transferring learning back to the workplace