Creative Problem Solving

Course Aims:

This course is designed to equip managers with the necessary skills to solve problems effectively and make the right decisions for the organisation.  Delegates will be encouraged to bring with them an issue that they are currently facing that they can work on during the day.

Course Objectives:

At the end of this course delegates will be able to:

  • Use a framework for solving problems and making decisions.
  • Use a variety of creative idea generation techniques.
  • Think outside of the box.
  • Analyse issues more deeply and use sound judgement.


1 day/In house

Perceptions of creativity

  • What is ‘creativity’?
  • Types of creativity
  • How we prefer to be creative

Creativity as a process

  • Defining the problem
  • Gathering data
  • Convergent Vs. divergent thinking
  • Problem solving activities

Generating ideas

  • Brainstorming variations
  • Brain writing
  • Idea checklists

Finding solutions

  • Evaluating ideas
  • Isolating hits
  • Evaluation matrices
  • Paired comparisons
  • Preparing for action

Creating the right environment

  • What prevents us from being creative?
  • Organisational culture
  • Creating an innovative culture

Making good decisions

  • Issues analysis
  • Diagnosing problems
  • Using sound judgement
Action planning
  • Transferring learning back to the workplace