Communication Fundamentals

Course Aims:

This course is designed to enable the delegates to improve how they communicate and interact with others.

Course Objectives:

At the end of this course delegates will be able to:

  • Build trust and rapport quickly.
  • Understand others more effectively.
  • Ensure others understand them.
  • Understand and use their body language to good effect.

Duration/Location:

1 day/In house

What is communication?

  • Elements of effective communication
  • How do we communicate?
  • Giving and receiving messages
  • Importance of empathy

Communicating assertively

  • Obstacles to behaving assertively
  • Impact of assertive behaviour
  • Choosing an assertive style

Understanding others

  • How we receive messages
  • Active Listening
  • Effective questioning
  • Summarising
  • Reading non verbal communication

Being understood

  • Being clear
  • Holding others attention
  • Using the right language and style
  • Developing congruent body language
  • Tools and techniques

Developing rapport

  • What is rapport?
  • How to build rapport
  • A practical tool for developing trust
  • Johari Window
Action planning
  • Transferring learning back to the workplace