Communicating and Engaging People

Course Aims:

This course will give delegates practical tools to better understand themselves, why they behave as they do, and what motivates others and why they behave differently.  Delegates will be taught how to use this knowledge to adapt their style to be able to better communicate and engage with those they work with. 

 

Course Objectives:

At the end of this course delegates will be able to:

  • Recognise your own preferred thinking and how these differ from others and increase self-awareness
  • Adapt personal style to better engage with others even when the relationship is difficult
  • Understand what motivates different people and what gets them to take action
  • Use language flexibly to communicate and thus increase personal influence
  • Improve the quality of their work relationships
  • Use active listening skills

 

Duration/Location:

  • 1 day/In house

 

The Power of Perception
  • Introduce models of perception
  • Explain individual reality
  • The effect on our communication
What is Communication?
  • Elements of effective communication
  • How do we communicate?
  • Giving and receiving messages
  • Importance of empathy
  • Building rapport
  • Increasing influence
Unconscious Bias
  • Introduce model of unconscious bias
  • How unconscious bias can limit our
  • ability to engage effectively
Personality Trait Theory
  • Introduce model of personality
  • How we can use this to adapt and connect
  • our style to better engage with others and
  • increase collaboration
Understanding Others
  • How we receive messages
  • Keeping our brains in a ‘toward state’
  • What motivates us
  • Active Listening
  • Effective questioning
  • Summarising
  • Reading non-verbal communication
Practical Role Play - Engaging Others
  • Putting learning into practice through 
  • practical role play
Action Planning & Embed the Learning
  • Individual action planning
  • Pairing of accountability partners