Coaching Conversations

Course Aims:

To understand what coaching is and its applications at work.  To build knowledge of psychological communication models and techniques to use in a practical way at work.  Powerful work-based coaching can increase our focus and capacity, drive engagement and impact, and reduce both overwhelm and dependency. This course will help managers - stretched more thinly than ever - become a more effective support to their co-workers by developing and applying a coaching habit, as part of the work they already do and not in addition to it. This will not be a flash-flood of training. We will practice, reflect on and embed two key coaching techniques and receive personal feedback following each skills practice


Course Objectives:

At the end of this workshop delegates will be able to:

  • Explain the differences between coaching, mentoring, and other leadership styles and approaches
  • Adopt a coaching mindset and approach as part of their day-to-day managerial activity
  • Use two coaching techniques: the “Coaching Habit” technique and the “Gibbs Reflective Cycle”
  • Use a range of core coaching skills (e.g. focused questioning, appropriate challenge, knowledge of habit development) to enhance their coaching approach and know when and how to apply these in a practical way
  • Be more helpful to their colleagues’ growth and performance by providing fewer answers, giving less advice and immersing them more thoroughly in their own learning and know how to build trusting and sustainable working relationships
  • Know how to use coaching to maintain safety and manage difficult conversations
  • Develop awareness of self and others



  • 2 days/In house


Start with Me
  • My objectives for this training
  • What do we already know about coaching?
  • Exploring my motivation, confidence, strength, development needs, and limiting beliefs about myself as a coach
What is Coaching?
  • Introduction to the coaching approach
  • The Learning process and zones of awareness
  • Influences on coaching: sport, business, psychology
  • The coaching continuum and coaching applications
Coaching and Psychology
  • Psychology of the individual
  • The Coaching Mindset: Person Centred Coaching
  • How to build habits
The Coaching Habit Model
  • An introduction to the Coaching Habit Model
  • 7 core coaching questions for managers: that can be used in any conversation
  • Coaching Bookends: powerful ways to start and finish any management conversation to help increase its coaching impact
Key Coaching Skills
  • Questioning and Listening Masterclass
  • Building Trust and Rapport
  • The importance of Challenge in coaching
  • Coaching and the Circle of Influence
  • Difficult conversations, psychological safety and what to do when dialogue stops
The Reflective Cycle
  • The importance of coaching after an important event
  • Using the Gibbs Reflective Cycle to boost learning
Coaching Challenges
  • Identifying coaching opportunities: how to coach as part of your job and not in addition to it
  • Recognising your limits
  • Coaching Challenges (e.g. difficult people, coaching experts)
Action Planning
  • Looking back and Looking Forwards
  • Individual Development Plans