Building Our Emotional Intelligence

Course Aims:

The overall purpose of the course is to help delegates improve their emotional intelligence and so their ability to manage their emotions and the emotions of others in the workplace.

Course Objectives:

At the end of this course delegates will be able to:

  • Understand what we mean by Emotional Intelligence.
  • Create an action plan to increase their Emotional Intelligence


  • ½ day/In house

Emotional Intelligence

  • What is Emotional Intelligence (E.I)?
  • Why is it important in the workplace?

The Emotional Intelligence Model

  • Overview of the Emotional Intelligence Model
  • Our strengths and areas of development

Building Skills

  • Building the skills and behaviours to increase our E.I.
    • Self Perception
    • Self Expression
    • Interpersonal
    • Decision Making
    • Stress Management

Or instead of Building Skills

Managing our Emotions

  • Our emotional brain and how it works
  • Our emotional triggers
  • The ABC model to managing emotions

Action Planning

  • Transferring learning to the workplace