Employee Accountability

Course Aims:

This course is designed to help delegates improve business results through effectively managing individual performance and development in the workplace. 

Course Objectives:

At the end of this course delegates will be able to:

  • Identify the key elements of managing performance and holding people accountable.
  • Create clear performance objectives.
  • Provide constructive feedback on performance.
  • Hold people accountable.
  • Manage poor performance.


  • 2 days/In house

Introduction to accountability

  • What is it?
  • Whose responsibility is it?
  • Key elements
  • Commitment  -v-  compliance
  • Personal experiences

Setting standards

  • Importance of setting standards
  • Setting motivational objectives and targets
  • Setting SMART targets for review
  • Behavioural objectives
  • Key Performance Indicators

Holding others to account

  • Attitude vs behaviour
  • Collecting evidence
  • Holding accountability meetings
  • Reviewing performance and giving feedback
  • Agreeing actions

Developing performance

  • Identifying development needs
  • Agreeing development targets and actions

Managing poor performance and problem behaviour

  • Handling conflict
  • Having difficult conversations
  • Agreeing improvement measures
  • Measuring progress
Action planning
  • Transferring learning back to the workplace