The Royal Wolverhampton Hospitals NHS Trust is a major acute Trust providing a comprehensive range of services for the people of Wolverhampton, the wider Black Country, South Staffordshire, North Worcestershire and Shropshire.
The Trust is the largest teaching hospital in the Black Country providing teaching and training to around 130 medical students on rotation from the University of Birmingham Medical School. It also provides training for nurses, midwives and allied health professionals through well established links with the University of Wolverhampton. One of the largest acute providers in the West Midlands the Trust has, 700 beds and employs almost 5000 staff.
We developed a suite of training courses specifically aimed at the personal development needs of staff grade doctors at the Trust to maximise their performance and satisfaction at work.
The programmes consisted of features such as:
- A range of interpersonal skills workshops aimed at: improving assertiveness, communications, managing personal stress, problem solving and managing time and priorities.
- Essential reading to enhance knowledge further.
- Best practice tools and techniques that delivered real value in the workplace.
- The doctors working on relevant organisational issues during the programme.
- Workshop activities, such as exercises, case studies and role plays.
- Personal action plans that allowed the doctors to implement what they have learned the next working day.
What was the impact of our work?
- Staff Grade Doctors who are better able to manage their time and priorities.
- Staff Grade Doctors who are more effective at communicating with their patients and staff.
- Greater trust, and improved communication and feedback between Doctors.
- More proactive, effective and productive problem solving.
"The Staff Grade & Associate Specialist (SAS) doctors who undertook the sessions arranged by Developing People were unanimous in their appreciation of the courses. They were professional, well-managed and timely. All courses involved a lot of interaction between candidates. This promoted communicating amongst ourselves more effectively, and self-reflection to allow for changes to our own practice that will hopefully result in all of us delivering better patient care. In addition, this self-reflection and changes to our own practice will result in improved job satisfaction for ourselves."
Dr Angelique Barkhuizen, Wolverhampton Hospital NHS Trust