Role of the Line Manager Training Course

Our Role of the Line Manager training course is designed to develop the participants' skills to manage other people.

Understand what is expected from them as a line manager.
Be comfortable using team communication and motivation techniques - including team briefing.
Recognise shortfalls in performance, confront poor performance and take action to raise standards of performance.
Understand the legal framework around employment - the basic do's and don'ts.

2 days

Role of a line manager	What is the role of a line manager? What the role is and is not A competency framework
Fundamentals of line management	What makes a good line manager? Setting standards and leading by example Understanding influence - the basics Key principles of motivation The line manager recognition checklist
The line manager and communication	Importance of communication The team brief - benefits and principles Commanding attention Being clear - using the right words Use of body language Collecting feedback
Fundamentals of employment law	Employment law and the manager Importance of understanding the basics
Setting standards	The importance of setting standards How standards can be set Setting motivational objectives and targets Setting goals weekly and daily
Reviewing performance	Attitude vs behaviour Collecting evidence of performance Reviewing performance and giving feedback Having difficult conversations
Managing poor performance and problem behaviour	Understanding the difference between misconduct and gross misconduct Preparing for a disciplinary review Structuring and conducting the meeting Tips for diffusing conflicts
Personal action planning	Transferring learning back to the workplace