Performance Management Training Course

Course Aims:

Our Performance Management training course is designed to help delegates improve business results through effectively managing individual performance and development in the workplace. This module is linked with your HR policies and procedures.

Course Objectives:

At the end of this course delegates will be able to:

Identify the key elements of performance management.
Create clear performance objectives.
Provide constructive feedback on performance.
Hold people accountable.
Manage poor performance.

Duration:

2 days

Introduction	Elements of effective performance management Commitment vs compliance
Objective setting	SMART objectives Behavioural objectives Key performance indicators
Reviewing performance	Evidence of performance When to review Formal / informal reviews
Structuring the performance review	The review "road map" Creating rapport Active listening Effective questioning Holding people accountable
Constructive feedback	Giving constructive feedback Inviting feedback
Managing poor performance	Handling potential conflict Agreeing improvement measures Measuring progress
Action planning	Transferring learning back to the workplace