Training Courses

People Management Skills Training Course

Course Aims:

Our People Management Skills training course is designed to act as both an introduction to people management for newly appointed managers as well as a refresher for more experienced managers.

Course Objectives:

At the end of this course delegates will be able to:
  • Engage and inspire staff to raise their performance, take pride in their work and give their best.
  • Lead by example more and have greater authority and influence with their teams.
  • Delegate and supervise work at a distance, and hold their staff to account for their performance.
  • Deal more proactively and effectively with difficult people and situations.

Duration:

2 days

Engaging leadership
  • What are the traits of engaging leaders?
Creating vision and direction
  • Power of a compelling vision
  • How to provide vision and direction
  • Winning hearts and minds
  • Strategic goal setting
Being more influencial
  • Types of power and influence
  • How credible are you as a leader?
  • Why should anyone be lead by you?
  • Visibility and communication
  • Avoiding non influential/irritating behaviour
Engaging your team to deliver
  • Key principles of motivation and understanding what makes your people tick
  • Improving motivation and commitment
  • Recognising and celebrating success
Holding people to account - delegating and supervising responsibilities and tasks
  • Managing and delegating work at a distance
  • Levels of authority
  • A process for delegating and supervising work
Assertive skills and techniques
  • Why assertive behaviour is key
  • Passive vs aggressive vs assertive behaviour
  • Essential skills and techniques
Having difficult conversations
  • Difficult situations and behaviours
  • Giving difficult feedback
  • Dealing with tricky and aggressive behaviours
  • Diffusing and resolving conflict
Action planning
  • Transferring learning back to the workplace
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