Training Courses

Interviewing Skills Training Course

Course Aims:

Our Interviewing Skills training course is designed to develop practical skills in planning and conducting a range of interviews from recruitment to disciplinary interview.

Course Objectives:

At the end of this course delegates will be able to:
  • Plan and undertake a structured interview.
  • Use effective interviewing tools and techniques.
  • Understand the different requirements for different types of interview within the business context.

Duration:

1 day

What makes a 'good' interview?
  • For the interviewer
  • For the interviewee
Planning and preparation
  • The interview environment
  • Preparing yourself
  • The interview plan
Establishing the right climate
  • Opening the interview
  • Building rapport
Practical interviewing skills
  • Effective questioning
  • Active listening
  • Note taking and summarising
Maintaining consistency
  • The importance of a consistent approach
  • How to maintain consistency
  • Objective criteria
Constructive feedback
  • Offering feedback
  • Effective feedback process
  • Giving constructive feedback
Specific types of interview – principles
  • Recruitment
  • Appraisal
  • Disciplinary
  • Other
Action planning
  • Transferring learning back to the workplace
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