Training Courses

Interpersonal Skills Training Course

Course Aims:

Our Interpersonal Skills training course will enable delegates to assess and develop their interpersonal skills in order to improve the effectiveness of their relationships both inside and outside the organisation.

Course Objectives:

At the end of this course delegates will be able to:
  • Understand their interpersonal style.
  • Demonstrate greater self awareness.
  • Use new tools and techniques to improve their interpersonal effectiveness.

Duration:

1 day

Personality
  • What is type?
  • Myers Briggs personality type indicator
  • Styles and preferences
Being easy to do business with
  • A unique model
  • Syndicate activity
  • Delegates benchmark their effectiveness
Self awareness and understanding
  • Individual style
  • Understanding characteristics
Communication styles
  • Disclosure vs feedback
  • Assertiveness
  • Power and status
Personal styles
  • Formal vs informal
  • Direct vs indirect
  • Behaviour under pressure
Relationships
  • Domain mapping
  • Quality and proximity
  • Improvement areas
  • Empathy and rapport
Personal development planning
  • Individual plans
  • Progress monitoring
  • SMART objectives
Action planning
  • Transferring learning back to the workplace
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