Giving and Receiving Feedback

Course Aims:

This workshop is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates). During the module the delegates will be expected to give and receive feedback from each other.

Course Objectives:

At the end of this course delegates will be able to:

Give feedback to others (boss, peers and subordinates) in a proactive and effective way.
Receive feedback from others, judge its validity and make decisions about what to do with the feedback.
Use feedback skills to improve relationships.

Duration:

1 day

What is feedback?	The Jo Hari window Role and purpose of feedback Link to the business
Personal experiences	Feedback that went well Feedback that went badly Examples of avoidance Examples of giving feedback
Giving feedback - what to do	When to give it When not to give it A structure for giving feedback
Giving feedback - how to do it	Listening and observation Importance of body language Communication style and using the right words
Receiving feedback	Encouraging feedback Receiving feedback Challenging inappropriate feedback
What to do when it goes wrong	Importance of win-win Separating the person from the issue Identifying criteria Tips for managing disagreements and resolving conflicts
Feedback practise	Case studies and role plays
Action planning	Opportunities to give / receive feedback Transferring learning back to the workplace