Customer Service Excellence Training Course
Course Aims:
Pleasing customers is crucial to the success of any business and our Customer Service Excellence training course is designed to equip front line staff with the essentials of providing exceptional customer service.
Course Objectives:
At the end of this course delegates will be able to:
- Recognise the factors which contribute to exceptional customer service.
- Identify and meet customer expectations.
- Apply effective questioning and listening techniques.
- Handle difficult situations.
- Behave in a 'customer focussed' manner.
Duration:
1 Day
| Excellence in customer service |
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| Communication skills |
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| The power of behaviour |
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| Assertive communication |
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| Dealing with difficult customers |
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| Customer service in action |
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| Action planning |
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Click here to download a printable PDF version of our full Training Brochure
Services
- Management Development and Training
- Leadership Development and Training
- Executive Coaching
- Performance Management and Accountability
- Team Building and Development
- Organisational Development and Change
- Customer Service and Customer Care
- Assessment and Development
- Human Resource Management
- Case Studies »
Training Courses
- Accountability
- Advocacy and Influencing Skills
- Appraisal Skills
- Assertiveness Skills
- Chairing Meetings Effectively
- Change Management Skills
- Coaching Skills for Managers
- Communication Fundamentals
- Conflict Management
- Creative Problem Solving
- Crucial Conversation Skills
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for Non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interpersonal Skills
- Interviewing Skills
- Leadership Fundamentals
- Leading Remote Teams
- Managing Discipline
- Managing Diversity
- Managing Stress
- Negotiation Skills
- People Management Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Project Management
- Role of the Line Manager
- Stress Management
- Target Setting
- Team Briefing
- Team Working
- Time and Energy Management
- Time and Priority Management
- Train the Trainer
- What Makes People Tick?
