Customer Service Excellence
Course Aims:
Pleasing customers is crucial to the success of any business and this course is designed to equip front line staff with the essentials of providing exceptional customer service.
Course Objectives:
At the end of this course participants will be able to:
- recognise the factors which contribute to exceptional customer service.
- identify and meet customer expectations.
- apply effective questioning and listening techniques.
- handle difficult situations.
- behave in a 'customer focussed' manner.
Duration:
1 Day
| Excellence in customer service |
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| Communication skills |
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| The power of behaviour |
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| Assertive communication |
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| Dealing with difficult customers |
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| Customer service in action |
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| Action Planning |
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Training Courses
- Assertiveness Skills
- Appraisal Skills
- Coaching Skills
- Communication Skills
- Conflict Management
- Creative Problem Solving
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interviewing Skills
- Leading Teams
- Managing Diversity
- Managing Discipline and Grievance
- Negotiation Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Stress Management
- Target Setting
- Team Briefing
- Team Working
