Communication Fundamentals
Course Aims:
This course is designed to enable the participants to improve how they communicate and interact with others.
Course Objectives:
At the end of this course delegates will be able to:
- Build trust and rapport quickly.
- Understand others more effectively.
- Ensure others understand them.
- Understand and use their body language to good effect.
Duration:
1 Day
| What is communication? |
|
| Communicating assertively |
|
| Understanding others |
|
| Being understood |
|
| Developing rapport |
|
| Action planning |
|
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- Accountability
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