Training Courses

Assertiveness Skills Training Course

Course Aims:

Our Assertiveness Skills training course is designed to develop the delegate's skills and confidence to be more assertive in a variety of situations.

Course Objectives:

At the end of this course delegates will be able to:
  • Demonstrate their understanding of assertive behaviour.
  • Use a range of assertiveness techniques.
  • Understand how to deal with aggressive and submissive behaviour.

Duration:

1 Day

What is assertive behaviour?
  • What is it?
  • Why is it important?
  • Impact of assertive behaviour
Other types of behaviour
  • Assertive, aggressive and submissive behaviours
  • Company styles
Obstacles to assertive behaviour
  • Low self esteem
  • Handling conflict
  • Communication skills
Improving self esteem
  • Verbal and non verbal communications
  • Giving and receiving praise
  • Making and receiving requests
  • Using I statements
Handling conflict
  • Different approaches for handing conflict
  • Improving the process for handling difficult people
Action planning
  • Transferring learning back to the workplace
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