Lenzing Case Study
Lenzing is the largest cellulose fibre manufacturer in the world. The fibres go into a range of textiles that are used in clothing, consumer, automotive and medical applications.
The organisation employs over 7000 people across a number of locations in Austria, Germany, Czech Republic, China, Indonesia, India, the UK and US.
The Lenzing Group needed a more consistent approach to manage the performance of all staff globally, across a broad range of diverse cultures and countries. We subsequently worked with the Global HR Function and Board to implement a pragmatic approach to managing performance globally; the key elements of which were:
- Clear targets and expectations aligned to business goals and principles.
- Behavioural standards linked to the Groups principles and values.
- A simple and practical mechanism for reviewing targets and performance.
- A web based 360° feedback system to gauge the views of an individual’s performance from their managers, peers and staff.
- Training for managers to enable them to use the new process effectively.
- A monitoring process to ensure consistency and fairness.
What was the impact?
Our work provided Lenzing with a number of benefits including:
- A more consistent approach to performance management globally across a range of different countries and cultures.
- A catalyst for change and performance improvement amongst the Board and Senior Business Leaders.
- Clearer focus and direction for Business leaders and key managers.
- A mechanism for early identification of talent globally.
Services
- Management Development and Training
- Leadership Development and Training
- Executive Coaching
- Performance Management and Accountability
- Team Building and Development
- Organisational Development and Change
- Customer Service and Customer Care
- Assessment and Development
- Human Resource Management
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Training Courses
- Accountability
- Advocacy and Influencing Skills
- Appraisal Skills
- Assertiveness Skills
- Chairing Meetings Effectively
- Change Management Skills
- Coaching Skills for Managers
- Communication Fundamentals
- Conflict Management
- Creative Problem Solving
- Crucial Conversation Skills
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for Non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interpersonal Skills
- Interviewing Skills
- Leadership Fundamentals
- Leading Remote Teams
- Managing Discipline
- Managing Diversity
- Managing Stress
- Negotiation Skills
- People Management Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Project Management
- Role of the Line Manager
- Stress Management
- Target Setting
- Team Briefing
- Team Working
- Time and Energy Management
- Time and Priority Management
- Train the Trainer
- What Makes People Tick?
