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Lenzing Case Study

Lenzing is the largest cellulose fibre manufacturer in the world. The fibres go into a range of textiles that are used in clothing, consumer, automotive and medical applications.

The organisation employs over 7000 people across a number of locations in Austria, Germany, Czech Republic, China, Indonesia, India, the UK and US.

The Lenzing Group needed a more consistent approach to manage the performance of all staff globally, across a broad range of diverse cultures and countries. We subsequently worked with the Global HR Function and Board to implement a pragmatic approach to managing performance globally; the key elements of which were:

• Clear targets and expectations aligned to business goals and principles.
• Behavioural standards linked to the Groups principles and values.
• A simple and practical mechanism for reviewing targets and performance.
• A web based 360° feedback system to gauge the views of an individual’s performance from their managers, peers and staff.
• Training for managers to enable them to use the new process effectively.
• A monitoring process to ensure consistency and fairness.

What was the impact?

Our work provided Lenzing with a number of benefits including:

• A more consistent approach to performance management globally across a range of different countries and cultures.
• A catalyst for change and performance improvement amongst the Board and Senior Business Leaders.
• Clearer focus and direction for Business leaders and key managers.
• A mechanism for early identification of talent globally.