YHA Case Study
The Youth Hostel Association aims to reach out to and enhance the lives of all young people. To achieve this, the YHA is striving to:
- Develop a network of quality centres in destinations that young people want to visit.
- Increase the number and range of experiences it offers.
The YHA currently operates a network of over 200 Youth Hostels, bunkhouses and camping barns across England and Wales.
Our Approach:
We have worked with the YHA since 2008 and have delivered a range of different interventions for the organisation such as:
- Facilitation of the organisation’s Strategic and Business Planning process with the executive and senior management teams to review and identify the organisation’s key priorities and projects.
- Independent review of the YHA’s Capital Programme to identify key lessons learned.
- Team Development workshops to develop more effective and productive working relationships between team members.
Our work provided clear benefits for the organisation such as:
- Reprioritising and refocusing projects that were critical for the future success of the YHA.
- Gaining commitment and buy in from the wider management team to stop certain projects and activities and focus on those that were mission orientated.
- Providing structure and framework for managing and controlling critical projects.
Services
- Management Development and Training
- Leadership Development and Training
- Executive Coaching
- Performance Management and Accountability
- Team Building and Development
- Organisational Development and Change
- Customer Service and Customer Care
- Assessment and Development
- Human Resource Management
- Case Studies »
Training Courses
- Accountability
- Advocacy and Influencing Skills
- Appraisal Skills
- Assertiveness Skills
- Chairing Meetings Effectively
- Change Management Skills
- Coaching Skills for Managers
- Communication Fundamentals
- Conflict Management
- Creative Problem Solving
- Crucial Conversation Skills
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for Non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interpersonal Skills
- Interviewing Skills
- Leadership Fundamentals
- Leading Remote Teams
- Managing Discipline
- Managing Diversity
- Managing Stress
- Negotiation Skills
- People Management Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Project Management
- Role of the Line Manager
- Stress Management
- Target Setting
- Team Briefing
- Team Working
- Time and Energy Management
- Time and Priority Management
- Train the Trainer
- What Makes People Tick?
