Performance Management

The purpose of performance management is to maximise the contribution of individuals and teams to enable the organisation to achieve its goals and objectives. However, leaders in many organisations have become frustrated with management and staff issues that cost their organisations time, money and lost opportunities to resolve because they do not have a mechanism by which to manage performance.

We help organisations to be clear about what needs to be achieved and to build up an approach to leading and developing people which will ensure that goals are regularly achieved.

The Benefits of our Performance Management approach

We can help you to:

• Implement best practice frameworks, processes and performance benchmarks.  
• Develop an approach that fits with your culture and organisational needs.
• Transfer skills to enable managers and staff to take ownership and responsibility for the performance management process.
• Enable you to consistently manage performance across international boundaries and different cultures.
• Build a performance culture

Key Elements of our Approach

After working with many organisations, we have developed our own performance management framework and approach that can help you to:

• Clarify the prerequisites for performance management - your organisational strategy and values.
• Tailor the process to suit organisational geography and local cultural norms.
• Set performance expectations and targets. For example balanced scorecard objectives around financial, customer, service, and improvement targets.
• Set behavioural expectations and competency frameworks that describe how managers need to behave.
• Set up formal and informal review mechanisms, such as appraisal and 360 degree feedback systems.
• Link performance outcomes to pay, bonuses and other incentives.
• Tie in personal development and promotion opportunities, as well as succession planning and talent management.