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How does the leadership team ensure the quality, deployment and motivation of its people?

Firstly the leader needs to select and attract people with the right skills, knowledge and attitudes to deliver on the job. Of these characteristics it is often said that the “will” factor is usually more important than the “skill” factor.

You then need to give them the right role and responsibility, agree the direction with them and empower them to work with and without you to get the business running effectively and profitably, which is no mean feat in these ambiguous times. Providing them with the right environment, incentives and hopefully self-motivation will pay dividends.

It also helps to use the combined strengths and brainpower of those around you in the top team. Bringing them together as a team to build and implement the business strategy and plan and to support and challenge each other as the business progresses through its inevitable ups and downs can be a key determinant of success.