Can management training programmes help with Performance management problems?

17 Aug 2009

Yes management training programmes can help managers who are faced with performance management problems. These programmes need to be designed to cover a number of key areas of line manager's responsibility which relate to the effective performance management of their people such as:- the basic role of a line manager with respect to managing, controlling and developing their people.
It also needs to cover the company policies, procedures and guidelines as they relate to their employment contract with the company. This part of the training module should cover the companies disciplinary and grievance procedures and also the objective setting and appraisal processes that relate to each person's job. Some consideration should also be given to the external employee relations and Employment Law environment which sets the context for all disciplinary actions and performance management
conversations or more formal communications between line managers and their employees.
Case studies which illustrate the common pitfalls and possibilities for these sorts of discussions should be incuded here.
Particular refernce should be made to the formal company processes here as well as any appeal channels. As many Employent Tribunal cases are lost by employers due not following the proper process as are lost due to the merits or content of the case itself.
In conclusion attending a good "In House" management training module coverng the key aspects of performance management would be helpful for a line manager experiencing difficulties in this area but it will probably not provide the full answer and should probably be augmented with some 1 to 1 coaching sessions aimed at the specific issues and personalities that the line manager is faced with.