Can leadership training make a difference to your bottom line?
09 Feb 2007
It has been recently reported* that telecoms company Genesis Communications has made £2m in cost savings by investing in leadership training.
80 managers and potential managers (20% of the staff) were selected and put through the training which comprised of a 360° feedback, coaching and individual action planning.
The £2m figure is made up of the changes managers made to the business after completing the training. One example is the design and implementation of an induction academy for new sales representatives. The output of which resulted in income generated by the new starters tripling in their first two months when compared with previous new starters.
Another positive outcome saw the staff satisfaction survey rising from 65 per cent to 76 per cent, equating to a relative improvement of over 15 per cent.
Richard Millman, managing director of Genesis is reported as saying “The key was to change the culture, because there was a tendency to think in silos and fall back on autocratically driven management.” “This has shown that whether you are leading a project with one person or 40 people, you need to do so in the ways that’s best for the business”.
For more information on 360° feedback, coaching or individual action planning please take a look at our website pages - Our services- or by contacting us without obligation at webenquiries@developingpeople.co.uk or 02380 695929.
*Source: People Management 25 January 2007
Services
- Management Development and Training
- Leadership Development and Training
- Executive Coaching
- Performance Management and Accountability
- Team Building and Development
- Organisational Development and Change
- Customer Service and Customer Care
- Assessment and Development
- Human Resource Management
- Case Studies »
Training Courses
- Accountability
- Advocacy and Influencing Skills
- Appraisal Skills
- Assertiveness Skills
- Chairing Meetings Effectively
- Change Management Skills
- Coaching Skills for Managers
- Communication Fundamentals
- Conflict Management
- Creative Problem Solving
- Crucial Conversation Skills
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for Non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interpersonal Skills
- Interviewing Skills
- Leadership Fundamentals
- Leading Remote Teams
- Managing Discipline
- Managing Diversity
- Managing Stress
- Negotiation Skills
- People Management Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Project Management
- Role of the Line Manager
- Stress Management
- Target Setting
- Team Briefing
- Team Working
- Time and Energy Management
- Time and Priority Management
- Train the Trainer
- What Makes People Tick?
