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Performance Management Case Study - Lenzing Group

Who are Lenzing?

  • Lenzing is the largest cellulose fibre manufacturer in the world.  The fibres go into a range of textiles that are used in consumer, automotive and medical applications.
  • The organisation employs over 7000 people across a number of sites in Austria, Germany, Czech Republic, China, Indonesia, India, the UK and US.

What did we do for them?

The Group needed a more consistent approach to managing performance across a broad range of cultures and countries.  We subsequently worked with the Global HR Function and Board to implement a pragmatic performance management process; the key elements were:

  • Balanced ‘scorecard’ style personal targets.
  • Behavioural standards linked to the Groups principles and values.
  • A web based 360° feedback system.
  • Tailored development reports.
  • Independent coaching and review for each manager.

What was the impact?

Our work provided Lenzing with a number of benefits including:

  • A more consistent approach to performance management across a range of different countries and cultures.
  • A catalyst for change and performance improvement amongst the Board and Senior Business Leaders.
  • Clearer focus and direction for Business leaders and key managers.
  • A mechanism for early identification of talent globally.

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